Replace My Contacts offers two convenient methods for ordering lenses. The simplest method is to visit our website:, which is open for business 24/7, and follow the ordering instructions. If you feel more comfortable speaking with a customer care specialist, we offer a phone number: 1-888-727-5367. Upon receiving your order information, our customer care department will verify the accuracy of your contact lens prescription as well as your lens type with your local eye doctor based on the contact information you provide when placing your initial order. Once this information is confirmed, replace my contacts will proceed and fill your order. In most cases your order will ship the same day if the lenses are in stock and your doctor verifies the prescription on the same day. We offer many different shipping options to accommodate our customers.
Each transaction is processed though a 128-bit encrypted server. We currently accept Visa, MasterCard,American Express, Discover and Debit Cards. We also accept PayPal as an alternative form of payment.
Replace My Contacts realizes that you may need your contacts right away. Therefore we offer many options to accommodate your schedule. Click here for the complete list of shipping choices.
Replace My Contacts makes every effort to process every order in less than 24 hours. As soon as you place the order, we begin attempting to contact your eye care professional to verify the prescription. If your eye care professional responds quickly, your order will ship out the same day if it is placed before 4:00 p.m. EST and your product is in stock.
Once your order has been filled and has shipped, an email will be sent containing shipping information such as a tracking number. It is up to you to track the package or contact the courier for further investigation.
Yes. Replace My Contacts requires a valid prescription in order to accept and process your order. You can obtain a copy of your prescription by contacting your eye care provider. Once you receive a copy you can visit our website to place your order or it can be phoned in to replacemycontacts. A customer care specialist will then contact the eye care provider to verify the prescription is accurate and has not expired.
In most states a contact lens prescription is valid for 1 or 2 years depending on your state"s laws. Your prescription should have an expiration date filled in by your doctor. Our primary concern is for the proper health of your eyes. If an expiration date is not present on the prescription we must assume it has expired and will encourage you to contact your eye care provider to receive a new exam and prescription.
Once an order is submitted through the website or the telephone a replacemycontacts customer care specialist is immediately assigned to your order. The representative begins the process of contacting your local eye care professional to verify the accuracy of the prescription and ensure that it has not expired. We encourage you to submit your own copy of the prescription to expedite this verification process: or 888-727-5330. Once this is completed (process typically takes less than 24 hours pending successful communication w your eye-care provider), your order is released and the fulfillment is underway.
Replace My Contacts adheres to Federal Law which dictates that we can only send you lenses according to the prescription given to you by your eye care professional. Any discrepancies between the prescription, and the order placed, will result in a delay processing the order. If your eye care professional tells us that you are not prescribed to wear the lenses ordered, we will replace the order with what your doctor tells us you are prescribed to wear.
SEE EXAMPLE BELOW: A prescription should contain the following information: OS: Left Eye OD: Right Eye OU: Both Eyes Brand: Manufacturer & Series of lens Power/Sphere: Strength of lenses - a number between -20.00 and +20.00 BC: Base Curve (back curvature of lens) -a number between 8.0 and 10.0 DIA: Diameter (diameter of lens) - a number between 13.0 and 15.0 Toric and custom lenses have additional measurements that may include AXIS and Cylinder. Cylinder: Correction for Astigmatic patients (toric lenses only) (a number between -4.00 and +4.00) Axis: Correction for Astigmatic patients (toric lenses only) - a number between 0 and 180 If any of the information on your prescription or boxes is confusing or you need clarification, please consult your eye care professional. Only your eye care professional can provide advice about your prescription or determine which lenses are best for you. For a sample illustration of how a prescription may be written, click the Prescription Help link located on the left navigation bar of every page.
Absolutely. Replace My Contacts receives the exact same lenses as any local eye care professional. We work with all the major brands such as Acuvue, Focus, Biomedics, O2 Optix, Purevision and many other specialty lenses such as colored, toric, and multifocal.
We require your eye care professional"s name and telephone number when placing an order on Replace My Contacts in order for us to verify your prescription. Please be sure to enter the correct name and telephone number for your doctor as we do need to be able to contact your eye care professional directly. This will reduce the processing time of your order. If you already have a copy of your prescription, you or your doctor"s office can fax in a prescription directly to 1-888-727-5330. BE SURE TO INCLUDE A COVER PAGE THAT CLEARLY INDICATES THE SPELLING OF YOUR NAME AND ORDER NUMBER IF AVAILABLE.
Replace My Contacts strictly deals with contacts lenses. We purchase large quantities of lenses at volume discount prices from manufacturers and pass the savings along to you directly. This ensures our customers will save anywhere from 15% - 50% on lens orders depending on the type of lens you wear.
You can view rebates anytime by clicking on the rebates link on the website. All orders that qualify for rebates will arrive with the manufacturer rebate accompanying your order. Just follow the instructions to receive your money back directly from the contact lens manufacturer. If you have any questions give us a call at 1-888-727-5367 and one of our trained customer service agents will assist you.
Periodically we send emails out with coupon codes, as well as posting them monthly on our Facebook page and twitter.
We realize that sometimes mistakes can occur, such as ordering a negative (-) instead of a positive (+). You can send back unopened boxes or vials of lenses in exchange for new lenses if discovered within 1 year from purchase. Unfortunately if a box or vial has been altered in any way such as labeling "L" or "R" it can not be sent back. We are also unable to accept back custom made lenses at this time as well. We can only exchange a different type of lens after verifying with your eye care provider. Any difference in price it will be adjusted on your credit card. Always inspect your lenses when they arrive so any discrepancies can be resolved immediately.
Due to the fact that the FDA regulates contacts and they are deemed a medical device, we are unable to accept any opened products back for return or exchange. Once a package seal has been broken we are not permitted to re-sell that product or obtain any credit from the manufacturer. Unfortunately if a box or vial has been altered in any way such as labeling "L" or "R" it can not be sent back.
ReplaceMyContacts requests you to contact the lens manufacturer in regard to your defective lenses. When calling, be sure to have your box of defective lenses in hand. They may request information such as the UPC and your prescription listed on the box. Also you may be asked to return your defective lenses to them for testing while they send your replacement lenses.


Once you have completed your order, an email will be sent with a confirmation. Upon shipment, you can log into your account under the "order history" section for tracking information. It is up to you to track the package or contact the courier for further investigation.
Yes. This will reduce the processing time of your order. If you already have a copy of your prescription, you or your doctor"s office can fax in a prescription directly to 1-888-727-5330. Be sure to include a cover page that clearly indicates the spelling of your name and order number if available.
Contact via email:
Contact via Phone: 1-888-727-5367
Contact via Chat: Located on our homepage
We do not process insurance directly at this time. We can provide an itemized receipt that you can submit to the insurance company for reimbursement. We recommend confirming with your insurance company that they reimburse. Replacemycontacts accepts (FSA) flexible spending Visas or Master Cards as a form of payment. If you attempted to use your card on our site and the order was unsuccessful, it is likely you will need to make a phone call to your FSA provider to inform them of your purchase with our company. They will note that you are using you card for FSA approved services/products such as contact lenses. This phone number should be listed on the back of your card. If you are still experiencing an issue with the card not processing, we suggest using your traditional credit card and we will send you an itemized receipt with our Tax ID # that you can submit directly to your insurance company.
No, we do not need to have a copy of your prescription. You can provide us with your doctor"s name and phone (or preferably fax) number and we can contact them to verify your prescription.
If you have your prescription handy, you can fax or email ( it to us to expedite your order. If we receive a fax or emailed version of your rx, your doctor will not be contacted unless there is a discrepancy with your prescription that we verify for accuracy.
As of February 4th 2004, a new law called "The Fairness to Contact Lens Consumers" act went into effect.
It states that "your eye doctor must release your prescription" to you on completion of your contact lens fitting, and that sellers of contact lenses must verify that you have a valid prescription in order to be able to ship your order. For additional information click here.
Prior to opening any boxes verify doctor’s prescription matches the prescription on side of box. All prescriptions are verified with your eye doctor unless a copy of the prescription has been provided by the customer via fax or email. We recognize that errors may occur during this verification process and sometimes a doctor’s office may provide an outdated or incorrect prescription.


Due to the fact that contacts are deemed a medical device by the FDA, we are unable to accept any opened, labeled, or vialed products back for return or exchange. We are also unable to accept back custom made lenses at this time as well.


Returns are accepted within 30 days of receiving your order. Lenses should be placed in a box if original packaging is no longer available. Do not use any sort of envelope for return of contact lenses as these can be crushed during shipment. ReplaceMyContacts is not responsible for items damaged. There is a $7.50 charge for denied returns sent back to customer and processing fee of $2.95 is non-refundable.


Contact for a return authorization & pre-paid postage form prior to your return. All returns will be processed within two weeks and credit, refund, or exchange will be applied using the same method of original payment.
The Google Trusted Stores program helps shoppers feel confident in their purchases across the web. Google allows merchants who meet certain shipping and customer service performance metrics to participate in this program. Participating merchants display the Google Trusted Store badge on their websites.
UPP stands for Unilateral Pricing Policy. The contact lens manufacturers mandate the minimum price that they can be sold for. As a result of these policies, we are unable to offer any rebates or discounts like we have in the past.
UPP means the contact lens manufacturers dictate the cost their lenses are sold at, which unfortunately eliminates marketplace competition and your overall ability to shop for the cheapest price. UPP is the direct causes of such drastic price increases. is dedicated to protecting your ability to buy quality contact lenses you expect at a competitive price you deserve. We acquire all contact lenses that we sell directly from the manufacturer to make sure our customers receive the highest quality product in the marketplace. When the lens manufacturers mandate the minimum price their products can be sold we are unable to lower the price or offer any kind of discount on brands affected by this.
Replacemycontacts remains committed to price match and we will continue to do so on a large selection of our inventory. Manufacturer mandated UPP polices forced us to eliminate this pricing benefit on a select list of products. We are unable to lower the price or offer any kind of discount on brands affected by the UPP.
The UPP created by the manufacturers sets the lowest price that your contacts are sold for which prohibits our ability to extend a lower cost than the doctors on those particular lenses. While our price is unfortunately similar to your doctor due to the UPP, replacemycontacts still supplies free exchanges if your prescription ever changes within a year and a satisfaction guarantee.
To date, the following lenses are under price mandates by their manufacturer:
Manufacturer Product

Bausch & Lomb





Air Optix Colors


Dailies AquaComfort Plus Toric


Dailies AquaComfort Plus Multifocal













Anytime your order status changes you will be notified via email. You can also check the status of your order by logging into your account. Once logged in under the “Customer Orders” section of “My Account” it will indicate the Process Status.
Log into your account, under the “My Account” page locate and select the “Customer Orders” tab. Select the order you wish to get an invoice on and select “Details”. From there on the right hand side you will see a button to print.
These orders can’t be filled on the website since orders shipped within the 50 United States require your current eye doctor"s contact information and a copy of your contact lens prescription. First set up an account or call Replacemycontacts (1-888-727-5367) and place your order. Then fax or email a copy of your prescription including your order number to 1-888-727-5330 or


We will honor international prescriptions for two years from the exam or issue date regardless of state rules regarding the shipping destination. If there is no date on a prescription, we’ll honor that prescription for two years after the date we received it regardless of the state rules related to shipping destination. Prescriptions are written differently in every country. In order for us to be able to use your international prescription, there is some information that the doctor needs to specify:
Patient Name
Brand of contact lens
Base Curve
International orders may experience additional shipping delays. You may be subject to import duties and taxes, which are charged once a shipment reaches your country. Additional charges for customs clearance must be paid by you; we have no control over these charges and can’t predict the amount. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, you must comply with all laws and regulations of the country in which you’re receiving the goods.
We refund your entire purchase price less the $2.95 processing fee as that is non-refundable.

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Replace My Contacts is your quick and convenient source for cheap contact lenses.

Buy online and discover top brands like Acuvue, Air Optix, Biofinity and Freshlook at amazing discount prices. Place your order now and receive FREE SHIPPING on orders of $99.00 and more, and check out our blog or Facebook page to learn about our generous discount codes! No matter whether you are buying dailies, colored lenses or contacts for astigmatism, you’re sure to find the selection you want, the quality you need and the prices you deserve when you shop today with

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The material on this site is for informational puposes only. Have your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contact lenses. If you experience pain or discomfort from your contact lens, discontinue use immediately and consult your eye care professional. All discounts and promotions are applied to past purchases., All Rights Reserved.
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