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This policy describes the personal information
we collect about you, why we collect
it, and how we use it. Our policy also
describes the choices you can make about
how we collect and use your information.
If you have any questions about our privacy
policy, please contact us via: Email
at info@ReplaceMyContacts.com Call
us toll-free at 1-888-727-LENSES (1-888-727-5367).
If our information practices change in
the future, we will notify you by posting
the policy changes directly to this web
page. We will post any such change before
we use any of your information in any way
other than as explicitly stated in this
policy.
ReplaceMyContacts values our customers
and respect your privacy. We don't sell,
rent or loan any information about you
to any third party. We collect customer
information to be able to process your
order and verify your prescription (if
necessary and only with your authorization),
as well as improve your shopping experience
and to communicate with you about our products,
services, contests, surveys and promotions.
ReplaceMyContacts recognizes that it must
maintain and use customer information responsibly.
We collect information (such as your name,
e-mail address, mailing address, patient
name, contact lens prescription, phone
number, credit card numbers and the name
and phone number of your eye care provider)
that you provide when you place an order,
register with us or participate in a contest,
survey, or promotion. We also maintain
a record of your historical purchases that
are placed through the phone, mail, fax,
e-mail and over the Internet. Because all
of our information systems are fully integrated,
when you place an order with us, your customer
information is available to you through
any channel through which you may choose
to contact us (phone, postal mail, fax,
Internet or e-mail.)
ReplaceMyContacts may track and analyze personal and non-personally identifiable
information about our visitors and customers. We use this information to improve
our site and plan for technical improvements. All data collected by or
on behalf of ReplaceMyContacts is owned and used soley by ReplaceMyContacts.
We reserve the right to publish non-personally identifiable summary information
regarding our website visitors for promotional purposes and as a representative
audience for advertisers. Please note that this is not personal information,
but consists of only general summaries of the activities of our visitors and
customers.
ReplaceMyContact uses cookies to help track visitor behavior and sets cookies
on behalf of ReplaceMyContacts.
We use your personal information to respond
to and fulfill your orders. We will also
send you an e-mail to confirm your order,
and we may need to contact you via phone,
mail or e-mail if we have any questions
regarding your order. We may contact you
by e-mail, postal mail or by phone (either
directly or through a service provider
bound by strict confidentiality standards
working on our behalf) to help us learn
more about your shopping preferences so
that we may better serve you in the future.
In addition we may use your information
to help us better improve our site design
and your shopping experience. We may also
send you notices about expiration of your
prescriptions, when your supplies may be
running low, our products, services, contests,
surveys and promotions or news about contact
lenses through postal mail.
Except as explained in the preceding paragraphs,
we do not share your personal information
with any third or outside party. We do
not sell, rent or loan any information
about you to any third parties.
PLEASE NOTE: On all orders placed, we do
attempt to verify or obtain a copy or your
contact lens prescription from the eye
care provider that you designate. This
information is held under the same strict
confidentiality standards as described
above and in accordance with all applicable
law.
Registered customers can access their account information online by clicking
the "My Account" link at the top of any of the pages on www.ReplaceMyContacts.com and
entering your email address and password. This will load the My Account portion
of the website and allow you to edit your billing, shipping and email preferences,
and alter your login and password settings. You can also make general changes
to your account information by calling us at 1-888-727-LENSES (1-888-727-5367)
to speak with a Customer Service Representative.
If you prefer not to receive notice of
promotions, reorder information or updates
on contact lens laws by email, please click
the "My Account" link at the
top of any of the pages on www.ReplaceMyContacts.com ,
enter your email address and password and
click on "email options". You
will be able to specify your email preferences
on this page. If you wish to be removed
from all email communications not related
to your order, you can call one of our
Customer Service Representatives at 1-888-727-LENSES
(1-888-727-5367). If you prefer
not to receive postal mail, please let
us know by sending us an email at info@ReplaceMyContacts.com
or call one of our Customer Service Representatives
at 1-888-727-LENSES (1-888-727-5367).
PLEASE NOTE: Requests to be removed from the postal mail list may take up to
6-8 weeks to become effective. In addition, if you ask to remove your name and
address from our e-mail or postal mailing lists, we will maintain your name in
a "do not mail" file to ensure that we can honor your request. When
you make a purchase, we will send you an e-mail to confirm your
order and may also need to contact you via phone, postal mail or e-mail if we
have other questions regarding your order.
Like you, we are concerned about the safety
of children when they use the Internet.
Consistent with the Children's Online Privacy
Protection Act of 1998, we will never request
personally identifiable information from
anyone under the age of 13.
If we become aware that a subscriber is
under the age of 13 and has registered
without prior verifiable parental consent,
we will remove his or her personally identifiable
registration information from our files.
We may maintain links to other websites
that are not under our control. These websites
have their own policies regarding privacy,
which you should review before visiting
them. We have no responsibility for linked
websites and provide these links solely
for the convenience and information of
our customers.
Protecting your order information is a
priority for us. We use Secure Sockets
Layer (SSL) technology to protect the security
of your online order information.
More than 90% of Fortune 500 companies
use SSL security to protect their sensitive
information. When you use our secure ordering
page you can be assured that your sensitive
information and monetary transactions with
us are encrypted, safe, and secure.
To check the security of your connection,
look at the lower corner of your browser
window after accessing the server. If you
see an unbroken key or a closed lock (depending
on your browser), the SSL is active and
the server is secure. You can also double-check
by looking at the URL line of your browser.
When assessing a secure server, the first
characters of the site address will change
from "http://" to "https://".
Adware
is software that is installed on your computer
that can, for example, create pop-up advertisements
or cause your browser to be redirected
to other websites. We do not participate
in or use third party services that use
adware, such as Gator.com, whenu.com or
ezula.com. We have determined that there
are instances where this type of advertising
could be construed as confusing for customers.
Therefore, we work to ensure that these
third party adware services do not function
on the ReplaceMyContacts website, www.ReplaceMyContacts.com
Spyware is also software that is installed on your computer that can, for example,
record and transmit information regarding the websites you visit, or record or
transmit your keystrokes to a third party. Spyware, like adware, is often installed
without the knowledge of the person using the computer. We do not use spyware
and we work to ensure that spyware does not function on the ReplaceMyContacts
website.
A cookie is a small file that websites
often store on your computer's hard drive
when you visit their websites. A cookie
may contain information that is used to
track the pages of the sites you've visited.
We use cookies in order to improve your shopping experience. When you visit the
ReplaceMyContacts website, your cookie helps us keep track of your order as you
shop at our site. If you are a registered customer, your cookie allows us to
recognize you when you return to our site and provides you with access to your
account information. If you register with or order from us, we also use cookies
to monitor and maintain information about your use of our website in a manner
that identifies you as a customer. This information helps us serve you better
by improving our site design, as well as our products, services, contests, surveys
and promotions.
You can refuse cookies by turning them off in your browser. If you turn off cookies,
however, we will not be able to track your order or enable you to make a purchase
from our site. Nor will we be able to recognize you as a registered user to allow
you access to your account information. |
1- 888-727-LENS (5367) 
1-888-727-5330
