This policy describes the personal information we collect about you, why we collect it, and how we use it. Our policy also describes the choices you can make about how we collect and use your information.
If our information practices change in the future, we will notify you by posting the policy changes directly to this web page. We will post any such change before we use any of your information in any way other than as explicitly stated in this policy.
ReplaceMyContacts values our customers and respect your privacy. We don't sell, rent or loan any information about you to any third party. We collect customer information to be able to process your order and verify your prescription (if necessary and only with your authorization), as well as improve your shopping experience and to communicate with you about our products, services, contests, surveys and promotions. ReplaceMyContacts recognizes that it must maintain and use customer information responsibly.
What kind of information does ReplaceMyContacts collect?
We collect information (such as your name, e-mail address, mailing address, patient name, contact lens prescription, phone number, credit card numbers and the name and phone number of your eye care provider) that you provide when you place an order, register with us or participate in a contest, survey, or promotion. We also maintain a record of your historical purchases that are placed through the phone, mail, fax, e-mail and over the Internet. Because all of our information systems are fully integrated, when you place an order with us, your customer information is available to you through any channel through which you may choose to contact us (phone, postal mail, fax, Internet or e-mail.)
ReplaceMyContacts may track and analyze personal and non-personally identifiable information about our visitors and customers. We use this information to improve our site and plan for technical improvements. All data collected by or on behalf of ReplaceMyContacts is owned and used soley by ReplaceMyContacts. We reserve the right to publish non-personally identifiable summary information regarding our website visitors for promotional purposes and as a representative audience for advertisers. Please note that this is not personal information, but consists of only general summaries of the activities of our visitors and customers.
How does ReplaceMyContacts use my information?
We use your personal information to respond to and fulfill your orders. We will also send you an e-mail to confirm your order, and we may need to contact you via phone, mail or e-mail if we have any questions regarding your order. We may contact you by e-mail, postal mail or by phone (either directly or through a service provider bound by strict confidentiality standards working on our behalf) to help us learn more about your shopping preferences so that we may better serve you in the future. In addition we may use your information to help us better improve our site design and your shopping experience. We may also send you notices about expiration of your prescriptions, when your supplies may be running low, our products, services, contests, surveys and promotions or news about contact lenses through postal mail.
Does ReplaceMyContacts share my information with third parties?
Except as explained in the preceding paragraphs, we do not share your personal information with any third or outside party. We do not sell, rent or loan any information about you to any third parties.
PLEASE NOTE: On all orders placed, we do attempt to verify or obtain a copy or your contact lens prescription from the eye care provider that you designate. This information is held under the same strict confidentiality standards as described above and in accordance with all applicable law.
How do I access my information? How do I update my information?
Registered customers can access their account information online by clicking the "My Account" link at the top of any of the pages on www.ReplaceMyContacts.com and entering your email address and password. This will load the My Account portion of the website and allow you to edit your billing, shipping and email preferences, and alter your login and password settings. You can also make general changes to your account information by calling us at 1-888-727-5367 to speak with a Customer Service Representative.
How do I remove my information from e-mail, postal mailing and telephone lists?
If you prefer not to receive notice of promotions, reorder information or updates on contact lens laws by email, please click the "My Account" link at the top of any of the pages on www.ReplaceMyContacts.com , enter your email address and password and click on "email options". You will be able to specify your email preferences on this page. If you wish to be removed from all email communications not related to your order, you can call one of our Customer Service Representatives at 1-888-727-5367. If you prefer not to receive postal mail, please let us know by sending us an email at info@ReplaceMyContacts.com or call one of our Customer Service Representatives at 1-888-727-5367.
PLEASE NOTE: Requests to be removed from the postal mail list may take up to 6-8 weeks to become effective. In addition, if you ask to remove your name and address from our e-mail or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. When you make a purchase, we will send you an e-mail to confirm your order and may also need to contact you via phone, postal mail or e-mail if we have other questions regarding your order.
How does ReplaceMyContacts protect children's privacy?
Like you, we are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never request personally identifiable information from anyone under the age of 13.
If we become aware that a subscriber is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files.
What about links to other Internet sites and services?
We may maintain links to other websites that are not under our control. These websites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked websites and provide these links solely for the convenience and information of our customers.
How does ReplaceMyContacts make sure my order information is secure?
Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information.
More than 90% of Fortune 500 companies use SSL security to protect their sensitive information. When you use our secure ordering page you can be assured that your sensitive information and monetary transactions with us are encrypted, safe, and secure.
To check the security of your connection, look at the lower corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), the SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When assessing a secure server, the first characters of the site address will change from "http://" to "https://".
What is adware? What is spyware? Does ReplaceMyContacts use adware or spyware?
Adware is software that is installed on your computer that can, for example, create pop-up advertisements or cause your browser to be redirected to other websites. We do not participate in or use third party services that use adware, such as Gator.com, whenu.com or ezula.com. We have determined that there are instances where this type of advertising could be construed as confusing for customers. Therefore, we work to ensure that these third party adware services do not function on the ReplaceMyContacts website, www.ReplaceMyContacts.com
Spyware is also software that is installed on your computer that can, for example, record and transmit information regarding the websites you visit, or record or transmit your keystrokes to a third party. Spyware, like adware, is often installed without the knowledge of the person using the computer. We do not use spyware and we work to ensure that spyware does not function on the ReplaceMyContacts website.
A cookie is a small file that websites often store on your computer's hard drive when you visit their websites. A cookie may contain information that is used to track the pages of the sites you've visited.
Terms of Service:
Welcome to the ReplaceMyContacts ("ReplaceMyContacts") website. The following Terms of Service govern your use of this website. If you visit or shop at ReplaceMyContacts.com, you accept these conditions, so please read them carefully.
We may make changes to the website, and therefore these terms and conditions may change over time without any advance notice to you. We encourage you to review the site and the terms and conditions periodically for any updates or changes. Your continued access or use of the site shall be acceptance by you of these changes and the reasonableness of these standards for notice of the changes. We try to make ReplaceMyContacts.com available 24 hours a day, 7 days a week for your convenience, but some technological complications may be encountered from time to time.
No Professional Advice
When you visit ReplaceMyContacts.com or send e-mails to us, you are communicating with us electronically and are consenting to receive communications from us electronically regarding a purchase or response to a question or comment or because you have chosen to receive promotional, legal or reminder emails about your contact lenses. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Unless otherwise noted, all information, account information, articles, data, images, passwords, customer numbers, screens, text, user names, web pages or other materials (collectively, the "Content") appearing on the website are the exclusive property of ReplaceMyContacts or its parents, subsidiaries, agents, representatives or owners:
1. All information, products, services, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software and other Content contained on or used in the website is protected by United States and international copyright laws. All rights reserved. Please assume that everything you see or read on the website is copyrighted to, or used with permission from ReplaceMyContacts unless otherwise noted.
2. The trademarks, logos, service marks and trade dress (collectively, the "Trademarks") displayed on the website are registered and unregistered Trademarks of ReplaceMyContacts or others. The Trademarks may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits ReplaceMyContacts. All other trademarks not owned by ReplaceMyContacts or its subsidiaries that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by ReplaceMyContacts or its subsidiaries.
3. Images of people, objects or places displayed on the website are either the property of, or used with permission by, ReplaceMyContacts.
4. We own or use by permission all software contained on the website, including without limitation all HTML code. Copyright and other laws and international treaty provisions protect this software. The law expressly prohibits any modification, redistribution or reproduction of the software, and such actions could result in severe civil and criminal penalties. We will seek and support prosecuting violators to the maximum extent possible.
5. You may not copy, display, distribute, download, license, modify, publish, re-post, reproduce, reuse, sell, transmit, use to create a derivative work or otherwise use the Content of the website for public or commercial purposes without ReplaceMyContacts' authorization. Nothing on this website shall be construed to confer any grant or license of any intellectual property rights, whether by estoppel, by implication or otherwise.
All product names, service names and marks, company names, and logos are the property of their respective owners.
Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users involved in such violations
We also reserve the right to disclose any information necessary to satisfy any applicable law, regulation, legal process or governmental request.
Website License and Prohibited Uses
We grant you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include the use of the website to do any of the following, including but not limited to:
1. resell or commercially use this website or its contents;
2. download or copy any account information for the benefit of another merchant or other person or entity;
3. use any false or inaccurate information for purposes of establishing an account with us;
4. provide any information or take any other action with the purpose of establishing an account with us in order to place test orders;
5. delete or revise any material or other information of ours or any other user;
6. harvest or otherwise collect information about others, including e-mail addresses, without their consent;
7. collect or otherwise use any data located on the website for litigation or legislative purposes;
8. take any action that imposes an unreasonable or disproportionately large load on the website's infrastructure;
9. use any device, software or routine to interfere or attempt to interfere with the proper working of the website or any activity being conducted on this website;
10. use any engine, software, tool, agent or other mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the website other than (i) the search engine and search agents available from ReplaceMyContacts and (ii) generally available third party web browsers
11. allow any other person or entity to use your Customer Number or other identifying information;
12. attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the Service; or
You further agree not to violate or attempt to violate the security of the website, including, without limitation, actions such as:
1. accessing data not intended for you or logging into a server or account that you are not authorized to access;
2. attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
3. attempting to interfere with service to any user, host or network, including, without limitation, by way of submitting a virus to or overloading, using any type of spyware or redirecting software, "flooding," "spamming," "mailbombing" or "crashing" the website;
4. forcing the placement of cookies;
5. sending unsolicited e-mail, including promotions and/or advertising of products or services; or
6. Forging any TCP/IP packet header or any part of the header information in any e-mail or posting.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of ReplaceMyContacts without express written consent. You may not use any meta tags or any other "hidden text" utilizing ReplaceMyContacts' name or Trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by us. You are granted a limited, revocable and nonexclusive right to create a hyperlink to the home page of ReplaceMyContacts so long as the link does not portray ReplaceMyContacts or our products or services in a false, misleading, derogatory or otherwise offensive matter. You may not use any ReplaceMyContacts logo or other proprietary graphic or trademark as part of the link without our express written permission.
Reselling Products Prohibited
You are absolutely prohibited from reselling in any manner any products you purchase from ReplaceMyContacts, whether you purchased the products through the website or by any other means.
Reviews, Comments, Communications and Other Content
We welcome your comments regarding our products, services and website. You may post reviews, comments and other content and submit suggestions, ideas, comments, questions or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a communication or other content. We reserve the right (but not the obligation) to remove or edit such content, but we do not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant ReplaceMyContacts a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media. You grant ReplaceMyContacts and any of our sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify ReplaceMyContacts for all claims resulting from content you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party.
We respect the intellectual property of others. If you believe that your work has been copied and is accessible on the website in a way that constitutes copyright infringement, please notify us and provide the following information:
1. a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
2. identification of the URL or other specific location on the website where the material that you claim is infringing is located;
3. your name, address, telephone number and email address;
4. a statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent or the law;
5. a statement that the information in the notification is accurate, and under penalty of perjury, that the signatory is either the owner, or is authorized to act on behalf of the owner, of an exclusive copyright right that is allegedly infringed; and
6. an electronic or physical signature of the owner or of the person authorized to act on behalf of the owner of the copyright interest.
Our agent for notice claims of copyright infringement on the website can be reached as follows:
4119 -C Mauchunk Road
Coplay, PA 18037
Telephone 888-727-LENSES (1-888-727-5367)
We attempt to be as accurate as possible in describing offered products. However, we do not warrant that product descriptions or other content of this website are accurate, complete, reliable, current or error-free. If a product we offer is not as described, your sole remedy is to return it in unused condition. All product names, service names and marks, company names, and logos are the property of their respective owners.
The U.S. export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations-including but not limited to the Export Administration Act and the Arms Export Control Act and not to transfer, by electronic transmission or otherwise, any content derived from this website to either a foreign national or a foreign destination in violation of such laws.
We may elect to electronically monitor areas of this website and may disclose any Content, records or electronic communication of any kind (i) to satisfy any law, regulation or government request; (ii) if such disclosure is necessary or appropriate to operate the website; or (iii) to protect our rights or property or the rights of the users. We are not responsible for screening, policing, editing or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the website.
We may terminate your access, or suspend your access to all or part of the website, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user or us.
Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer. We reserve the right to verify the authenticity of any prescription submitted to ReplaceMyContacts, and may reject the prescription if, in our sole discretion, we conclude that it may be invalid. We reserve the right to reject orders based on prescriptions written by professional not operating in the United States or which are to be shipped out of the United States.
Links to Third Party Websites
Occasionally, we may make available a link to a third party's website. These links will let you leave this website. The linked websites are not under our control, and we are not responsible for the contents of any linked website or any link contained in a linked website, or any changes or updates to such websites. We are not responsible for webcasting or any other form of transmission received from any linked website. We provide the links to you only as a convenience. We do not endorse any third party linked website or its use or contents.
Disclaimer of Warranties and Limitation of Liability
THIS WEBSITE IS PROVIDED BY ReplaceMyContacts ON AN "AS IS" AND "AS AVAILABLE" BASIS. ReplaceMyContacts MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.
THE CONTENT CONTAINED IN THIS WEB SITE IS PROVIDED BY REPLACEMYCONTACTS AS A SERVICE TO ITS CUSTOMERS. THIS WEB SITE DOES NOT CONTAIN INFORMATION ABOUT ALL DISEASES, NOR DOES THIS WEB SITE CONTAIN ALL MEDICAL INFORMATION THAT MAY BE RELEVANT. ALL CONTENT PROVIDED IN THIS WEB SITE IS ONLY GENERAL HEALTH INFORMATION AND IS ONLY INTENDED TO FACILITATE COMMUNICATION BETWEEN YOU AND YOUR HEALTHCARE PROVIDER. IT IS NOT INTENDED FOR DIAGNOSIS AND CANNOT PROVIDE A DIAGNOSIS FOR ANY PARTICULAR INDIVIDUAL AND SHOULD NOT BE USED AS A SUBSTITUTE FOR SEEKING PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT, OR CARE. ALL SPECIFIC MEDICAL QUESTIONS YOU HAVE ABOUT YOUR MEDICAL CONDITION, TREATMENT, CARE, OR DIAGNOSIS SHOULD BE PRESENTED TO YOUR OWN PROFESSIONAL HEALTHCARE PROVIDER. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ IN THIS WEB SITE. EXCEPT AS EXPRESSLY AND UNAMBIGUOUSLY STATED OTHERWISE, REPLACEMYCONTACTS DOES NOT ENDORSE, OPERATE, CONTROL, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT, BRAND, METHOD, TREATMENT, INFORMATION, OR SERVICES ON THE WEB SITE, IN ANY WAY. THE INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS WEB SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEB SITE, THAT YOUR USE OF THIS WEB SITE IS AT YOUR SOLE RISK AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED WITH ANY OF YOUR USE OF THIS WEB SITE.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, REPLACEMYCONTACTSAND ITS CONSULTANTS, AGENTS, REPRESENTATIVES AND STAFF (COLLECTIVELY " REPLACEMYCONTACTS") DISCLAIM AND EXCLUDE ALL WARRANTIES WITH RESPECT TO ALL INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS WEB SITE, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.YOU SPECIFICALLY ACKNOWLEDGE THAT ReplaceMyCOntacts HAS NOT PROVIDED ANY MEDICAL OR PROFESSIONAL DIAGNOSIS OR ADVICE, AND THAT YOU HAVE NOT RELIED ON ReplaceMyContacts FOR ANY MEDICAL SERVICES. ReplaceMyContacts DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS OR E-MAIL SENT FROM ReplaceMyContacts ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ReplaceMyContacts WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting this website, you agree that the laws of the Commonwealth of Pennsylvania, without regard to principles of conflict of laws, will govern these Terms of Service and any dispute of any sort that might arise between us.
Website Policies and Modification
The material provided on this site is for informational purposes only. Have your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contacts. If you experience any pain or discomfort from your contacts, discontinue use immediately and consult your eye care professional.
ReplaceMyContacts Copyright © 2013 ReplaceMyContacts All rights reserved.